Hello there!
So, after four years of international shipping, we’re happy to announce that we’ve found a third-party service that allows us to offer the most competitive real-time international shipping rates, AND collect international customs and duties fees at the time of purchase.
All fees you see at checkout are fully landed costs, and there will be no additional broker, duties, or customs fees collected ahead of final delivery. Please see below for more information regarding international shipping and feel free to contact us at support@reflexx.co with any questions before placing your order.
**Please note, the COVID 19 worldwide health crisis continues to disrupt carrier capabilities in certain areas of the world, these conditions change on a day to day basis and will some times affect delivery times**
Do you ship to my country?
The short answer is Yes!
However, there are a few countries around the globe we, unfortunately, are not able to ship to. There are a few reasons for this, sometimes due to local government policies (e.g. embargoes) or logistical challenges prevent us from securely, quickly, and reliably sending our products.
If you do not see the ability to ship to your country in the checkout process, please contact support@reflexx.co for assistance.
How much do I pay for shipping?
The cost for shipping your order depends on your location, the final size and weight of your package, and the service level you choose (Express or Standard).
What shipping service levels do you offer?
We offer both Express and Standard shipping on most international routes, and at checkout, you can choose which one you prefer. At times, only Express or Standard shipping may be available. This is due to carrier route disruptions (including COVID related issues), remote locations, and/or aspects of seasonal carrier volume.
How are shipping rates calculated on orders?
Shipping rates are calculated based on the weight and dimensions of your order. They will also vary based on the service level you choose and your location.
How long will it take for my order to arrive?
Delivery times vary based on destination and associated route. Generally, Express Shipments arrive in 2-5 business days, while Standard Shipments usually take between 7 to 12 business days from the time of Shipping Confirmation (as opposed to Order Confirmation). Please note, These timelines are estimates, not guaranteed, and do not include any delivery delays due to customs clearance.
Why do I pay duties and taxes?
Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or by the customer/recipient. There are other factors besides the good’s value that define the amount of duties to be paid, including trade agreements between countries as well as specific customs authorities. For example, some countries have minimum thresholds in terms of good’s values below which no duties apply (aka “de minimus” value).
In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good’s value. Also, some countries charge multiple taxes on the same goods imported. For example, Canadian provinces charge a variety of taxes - from a goods and services tax (GST), to a harmonized system tax (HST), to a retail sales tax (RST), and some provinces charge multiple of these taxes types for the same import.
How do I pay duties/taxes?
You pay duties and taxes at checkout when you place your order. This way you not only see the total cost upfront before placing the order, but you also won’t have to pay again when the parcel is delivered to you.
How can I track my order?
After your order is successfully processed, you will receive an Order Confirmation Email. If you do not receive an email immediately after ordering, we recommend checking spam folders. If you still cannot find your Confirmation Email please contact support@reflexx.co.
Following your Order Confirmation Email, you will eventually receive your Shipping Confirmation Email with all pertinent tracking information.
Shipping Confirmation Emails generally go out within 24-48 hours during Business Days. You can track the status of your order through this tracking number and link where updates are posted as your parcel is in transit and delivered to you.
What if my order gets stuck in customs?
While this is extremely rare, customs issues do pop up from time to time. While most times we’ll hear from carriers and customs agents in regards to a problem, there are times when they’ll contact the recipient. Of course, if you have any questions please reach out to us at support@reflexx.co